Hakki Car Finance Limited (part of Hakki Africa) is a Nairobi-based mobility fintech firm founded in 2019. The company specializes in affordable used vehicle financing solutions, leveraging credit-scoring technology and alternative data—such as M-Pesa activity—to serve credit-deficient clients quickly and efficiently. It has achieved profitability, recently secured $12.7 million in funding, and continues expanding its innovative microfinance model across Kenya.
Job Summary
| Job Title | Regular Staff – Customer Relations (Nakuru Branch) |
|---|---|
| Industry | Customer Service & Support |
| Location | Nakuru |
| Job Type | Contract |
| Salary | KSh 15,000 – 30,000 plus commission |
| Experience Level | Entry Level |
| Experience Length | 1 Year |
| Minimum Qualification | Diploma |
Job Responsibilities
They are looking for Regular Staff in Customer Relations who will:
- Identify potential clients through field visits, cold calling, networking, social media, and referrals.
- Develop and implement sales strategies and campaigns.
- Act as primary contact for customer inquiries, documentation, loan processing, and onboarding.
- Maintain and update a pipeline of qualified leads in the CRM system.
- Provide regular reports on lead progress—prospecting, generation, and conversion.
- Continuously evaluate and refine the sales process for effectiveness.
Qualifications and Requirements
- Diploma in Business Management, Administration, Communications & Public Relations, Marketing, or an equivalent field (bring academic certificates to the interview).
- Ability to handle challenging situations professionally and patiently.
- Strong problem-solving, organizational, and attention to detail skills.
- Familiarity with CRM software is an advantage.
- Excellent written and verbal communication skills; able to explain complex information clearly.
- Ability to handle sensitive information and maintain confidentiality.
- Positive attitude, willingness to learn, and commitment to delivering excellent service.
- Ability to work independently, meet deadlines, and thrive in a fast-paced environment.
- Proficient with Microsoft Office tools, Google services, and typing (20 WPM).
How to Apply
They are offering a gross remuneration package of KSh 25,000–30,000 depending on performance and interview results; performance-based incentives are included. A computer skills test will be conducted during the interview, focusing on practical tasks using Google services.
Interested Candidate should send their updated CV to application@hakki-africa.com before 28 september 2025
