Lamara Tourism and Travel Agency is tour company in Nairobi that specializes in organizing safaris and holiday experiences, The company provide clients exceptional travel planning and coordination services.
About the job
| Job Title | Tours and Travel Intern |
|---|---|
| Industry | Customer Service & Support |
| Location | Nairobi |
| Job Type | Internship & Graduate |
| Salary | KSh 15,000 – 30,000 |
| Experience Level | Entry Level |
| Experience Length | 1 Year |
| Minimum Qualification | Bachelor’s Degree |
Job Responsibilities
They are looking for a Tours and Travel Intern who will:
- Assist in creating, reviewing, and updating safari and holiday itineraries for clients.
- Research destinations, lodges, and activities based on client preferences.
- Ensure itineraries are accurate, detailed, and meet company standards.
- Respond to client inquiries through email, phone, and social media.
- Provide professional customer service before, during, and after trips.
- Send booking confirmations, payment instructions, and follow-up messages.
- Assist in booking accommodations, park entries, activities, and transport arrangements.
- Coordinate with suppliers, lodges, and drivers/guides to confirm bookings.
- Prepare and maintain accurate booking records in the system.
- Support marketing efforts by preparing social media content, blog posts, and promotional materials.
- Participate in campaigns, exhibitions, and tourism fairs where required.
- Assist in operations to ensure smooth departures, transfers, and safari schedules.
- Prepare travel documents, permits, and welcome packs.
- Accompany clients on select tours when necessary to support guides and ensure quality service.
Qualifications and Requirements
- Currently pursuing or recently completed a Diploma or Bachelor’s degree in Tourism Management, Travel & Hospitality, or a related field.
- Excellent communication and interpersonal skills.
- Strong attention to detail and organizational skills.
- Ability to work under pressure and meet deadlines.
- Proficiency in Microsoft Office, email, and basic online research.
- Skills in social media management and content creation are an added advantage.
- Passion for travel, wildlife, and providing excellent customer service.
- Positive attitude, proactive mindset, and eagerness to learn.
- Flexibility to work on weekends and public holidays if required.
- Team player with professionalism and integrity.
How to Apply and Deadline
Interested candidates should submit their applications through the online portal.
